Inbox is a two-way texting tool that allows you to communicate with your customers on a one-to-one basis in real-time. This tool provides you the ability to text within the ChatterText application so that your personal cell phone number is never shared. Your Inbox will primarily be utilized to receive and manage text replies from campaigns and keywords, or to begin a new conversation.
When a response comes in, you will automatically receive a text message notification to your cell phone alerting you that you have a new response to manage. Conversations will be displayed in order of newest to oldest, and any unread messages will be easily distinguishable by a red circle next to the contact. The red circle will disappear once the message is viewed.
To reply to a text message:
To delete a conversation:
Begin a conversation with a new or existing contact from your contact list, or search for an existing conversation to pick up where you left off.
Start conversation with a new or existing contact:
Search for an existing contact:
To edit a contact:
Inbox is the necessary solution to communicate with your subscribers on a personal level via their preferred communication method: text message. It is recommended to limit the back-and-forth with your subscribers and keep it concise. If a subscriber requests a phone call, you will need to do so outside of the Inbox.